consumer Updated 2020-09-09

WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

See all recalls from WHILL, Inc. (Japan), of Japan →

Recalled Product

WHILL Personal Electric Vehicles, Model Ci

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Hazard / Issue

There have been 15 reports of device malfunctions. No injuries have been reported.

Issued by

CPSC

Distribution: Nationwide (United States)
Sold at: Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
What to do: Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
View on CPSC.gov →

✅ What Should You Do?

  1. 1Stop using the product immediately.
  2. 2Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
  3. 3Keep the product (do not throw it away) until you have received your remedy or refund confirmation.
  4. 4Report injuries to SaferProducts.gov.
View official government recall