medical MODERATE Updated 2026-07-29

KENT IMAGING, INC. recalls SnapshotGLO Wound Imaging Device, Model KB100, KB100AA.

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Recalled Product

SnapshotGLO Wound Imaging Device, Model KB100, KB100AA.

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Hazard / Issue

The software controlling the wound imaging device's battery charging circuit was not designed to recognize and recover a battery that has fully discharged into a low-power "shipping mode." When this occurs, an affected device will not resume charging when reconnected to power and becomes temporarily unusable/ unavailable for wound imaging until corrected.

Issued by

FDA

Distribution: Nationwide (United States)
Lot/Code Info: UDI-DI: B376KB1000, Software Revisions v4.2.0 and v4.1.3

✅ What Should You Do?

  1. 1Contact your healthcare provider immediately to discuss this recall.
  2. 2Stop using the device if it is safe to do so, and contact your provider.
  3. 3Follow the manufacturer's remedy instructions provided in the recall notice.
  4. 4Report device problems to FDA MedWatch or call 1-800-FDA-1088.
View official government recall